Ordering Help

How can I track the status of an order I've placed?

Click on the "Order Status" link at the top of any page. You will be prompted to enter your username and password to access your account.

You can also access your orders by clicking on “My Account” at the top of any page. Again, you need to log in to view the information, including order status, in your account.

How will I know my order has gone through?

After you complete checkout, a confirmation page indicates that your order has been submitted. Sterling Place also sends an email confirming your order. Both the confirmation page and confirmation email contain your order number. You can also access your orders by clicking on "My Account" at the top of any page. You will be prompted to enter your username and password to access your account. If you have additional questions about your order, please email us at info@SterlingPlace.com.

How will I know my order has been shipped?

As soon as your order has shipped, we send you an email that includes tracking information. Click on the "Order Status" link in the email to view all pertinent information related to your order. You can also go to "My Account," log in, and track the status of any order.

How will I know my order has been delivered?

Click the "Order Status" link at the top of any page and log in to view ordering tracking and delivery information.

When does Sterling Place ship my order?

If the item is in stock, we ship all orders placed by 10:00 a.m. EST Monday through Friday that day. Orders placed after 10:00 a.m. EST Monday through Friday ship the next business day. Please keep in mind that we do not ship on Saturdays, Sundays, or the following holidays: New Year's Eve, New Year's Day, Martin Luther King Day, President's Day, Memorial Day, Fourth of July, Labor Day, Columbus Day, Thanksgiving Day, Christmas Eve, and Christmas.

If the item is not in stock, we will notify you of the expected ship date within 24 hours of placing your order; or by the next business week day.

How can I look up past orders?

Click on the "My Account" link at the top of any page and log in. Once you have logged in, click on the "Order Status" link to display all current and past orders. Here you can reorder with just a click or just view your order history.

How is sales tax calculated?

Only purchases sent to New York State addresses are taxed. The rate is 8.875%.

How can I pay for my order?

Feel free to use your American Express, Discover, MasterCard, or Visa when ordering with us. Our checkout is 100% secure and uses the latest 128-bit encryption technology to protect your information.

How much do gift wrap and message cards cost?

Each distinct item within an order that you wish to gift wrap costs $4.95. If you choose to include a personal message, your item comes with a complimentary white message card, whether you choose to have the item gift wrapped or not.

When do I select gift wrap and a message card?

You have the opportunity to select gift wrap once you have added the product to your shopping cart.  Simply click the "Add" link next to the gift wrapping option for the desired product to add gift wrap and enter your personal message.

How much does a message card cost?

If you choose to include a personal message, your item comes with a complimentary white message card.

Does Sterling Place ship internationally?

Not at this time. Currently, we only ship to the contiguous United States (not Hawaii, Alaska, or the U.S. Territories).

Can I ship to multiple addresses within one order?

Yes, you may ship different items in your order to separate addresses.  Add the items to your shopping cart and then click the "Checkout with Multiple Shipping Addresses" link instead of the Go To Checkout button.  You will be able to select from saved addresses or add new shipping addresses. 

How can I purchase a gift certificate?

Click on the "Gift Certificates" link at the bottom of any page. Select your e-Gift Certificate denomination and checkout. Your e-Gift Certificate will be sent to YOUR email address so that you can personalize it and forward it to your gift recipient.

How do I redeem an e-Gift Certificate?

Simply shop as usual and proceed to checkout. During checkout, you will be prompted to enter your e-Gift Certificate PIN number on the "Shipping and Discounts" page. If you do not use the full amount of your e-Gift Certificate, the balance will be stored in our system. Just come back and use the same PIN number to buy using your remaining balance.

What's a promotion code and how do I use it?

Occasionally, Sterling Place sends promotion codes to our customers. A promotion code gives you a select discount and/or other savings. You may enter a promotion code in your shopping cart or during checkout. The savings/discount will appear in the "Review" step of the checkout process.