Account Help

What are the benefits of having an account with Sterling Place?

Through your account, you can track your orders and view your order history — a huge help when you are tracking your gift-giving and deliveries. Having an account also expedites checkout for future purchases by having all your personal information safely stored.

How do I open an account with Sterling Place?

Go to the "Create an Account" link at the top of any page. Enter your personal information, a username, and a password. Clicking "Create My Account" saves your profile, which means you can reference or update it in the future.

If you have already begun shopping, you will be prompted to enter the above information during checkout. However, entering a password is optional during checkout and if omitted, your account setup will not be complete. If you do enter a password, this will complete your account setup and you can always reference or update your information through the "My Account" page.

How can I change account information?

If you need to update your email address, password, billing address, or other information in your profile, click on the "My Account" link at the top of any page and log in. Click on the "Your Account Details" link to edit your information.

I've forgotten my password. Can you resend it to me?

Of course. Go to the "My Account" link at the top of any page and click the "Forgot your password?" link. Enter your email address (be sure it matches the email address we have on file for your account), and then click the "Continue" button. You will receive an email with instructions for resetting your password.

How can I track the status of an order I've placed?

Click on the "Order Status" link at the top of any page. You will be prompted to enter your username and password to access your account.

You can also access your orders by clicking on "My Account" at the top of any page. Again, you need to log in to view the information, including order status, in your account.

How can I look up past orders?

As soon as your order has shipped, we send you an email that includes tracking information. Click on the "Order Status" link in the email to view all pertinent information related to your order. You can also go to "My Account," log in, and track the status of any order.